Hotel Cass

I enjoyed my 1 nite here. The breakfast was good. Yes, the room is small but okay for 1 person and it was spotless. My only complaint is the doors close automatically (see pic). So, I'd be relaxing at nite watching great tv, when I hear a door in hallway banging shut by neighbors coming and going . At one point my coffee spilled on my shirt cause noise startled me.. I noticed an extra $100 was charged on my card. Hopefully, it'll turn back up after a day or so. I'll update when I know.

Clean rooms. Beautiful classic building, so the rooms are smaller, but it's beautifully located so not a lot of time spent in the room.

Great little hotel. The rooms are small, but very nice. Breakfast is better than most other Holiday inn express locations I've been to. Also, very nice business center. The computers are not locked down, so you can do whatever you need to do, and there is a color printer with plenty of paper.

smallest place i have ever stayed but also one of a coziest place too. there is a microwave in lobby + there is trader joes in front of the hotel =we bought some groceries and microwaved and ate them for dinner. lobby and room were all clean. i love the location too. it was nice time in chicaco

My only negative about this hotel was the room size. I read the reviews but was still taken aback when I first opened my room door. If you’re traveling light not so bad but if you have 4 or 5 bags, good luck. Otherwise I loved everything else: free full breakfast was great, location was perfect, tons of shopping and restaurants nearby, there’s even a cute dispensary directly across the street if you’re into that, service was good, room was very clean. I enjoyed my stay. Edited to add that it took a full 30 days to get my deposit back. So plan on that if you plan on staying here.

Staff is 10/10. We had a clean nice room and they even opened the doors when you get into the hotel and it was all issue-free. I accidentally left something in the hotel and called and Miss McDuffie went above and beyond and took care of shipping it to me right away (it took less than 30 mins.) THIS is what I call superb Service. Location is perfect, everything is walkable and Public Transport is very close too. All in all, recommend it!

Staff is amazing! Yes, it is a building that is over 100 years old so the rooms are small but IHG has remodeled it and everything is up to date and clean. It is in a perfect location and close to everything. I stayed for a night as I live in the burbs and had to be in the office really early so decided to stay in the city. Perfect if you are looking for a bed, shower and free breakfast and you want to explore the city.

First trip ever to Chicago. Found this hotel on line. Have stayed at other Holiday Inn Express hotels and have always been pleased. This location is in the downtown. Room was small, but clean and bed was comfortable. Rooms in this hotel are comparable to other rooms in the city as far as size. Staff was super friendly. Breakfast was great and never ran out of anything as the staff was attentive to how many people were eating. I enjoyed the historical facts that were posted throughout the hotel. Parking downtown is at a premium, so we had to park in the garage located right next door. That was a bit pricey. Wish they had offered to validate parking with the stay. Overall very happy with the stay there and would stay again. Highly recommended.